Previous  Next          Contents  Index  Glossary  Library

Defining Rules for Automatic Notification Handling

Use the Oracle Workflow Automatic Notification Handler to automatically forward your notifications to another role or respond to incoming notifications with a predefined response when you are not available to manage your notifications directly, such as when you are on vacation.

The Notification Routing Rules web page lets you define the rules for the automatic notification handling. Each rule is specific to a role and can apply to any or all messages of a specific item type and/or message name. A rule can perform any one of the following actions: Forward, Respond, or No Action.

Each time the Notification System sends or reassigns a notification to a role, the Automatic Notification Handler tests the notification against that role's list of rules for the most specific match based on the criteria in the order listed below:

ROLE = <role> and:

As soon as it finds a match, the Automatic Notification Handler applies the rule and discontinues any further rule matching.

If a rule has an action of Forward, the Automatic Notification Handler performs rule matching again against the new recipient role's list of rules. The Automatic Notification Handler maintains a count of the number of times it forwards a notification to detect perpetual forwarding cycles. If a notification is automatically forwarded more than ten times, the Automatic Notification Handler assumes a forwarding cycle has occurred and ceases executing any further forwarding rules, marking the notification as being in error.

See Also

To Define a Rule for Automatic Notification Routing

To Update or Delete an Automatic Notification Routing Rule

         Previous  Next          Contents  Index  Glossary  Library