To Update or Delete an Automatic Notification Routing Rule
<webagent>/wf_route.list
2. The Notification Routing Rules page for the role appears. Click on the action for the rule you wish to update or delete.
3. In the Update Routing Rule web page make your changes to the rule and choose Update Rule.
You can also choose Reset before choosing Update Rule to undo your changes and reset the rule back its most recently saved state.
If you wish to delete the rule, choose Delete Rule.
